EMT Practice Test

1. Question Content...

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Question1: When importing spreadsheet data into ServiceNow, what is the first step in the process?

Question2: Which plugin allows users to install multiple applications, application-customizations. or plugins at once?

Question3: What ServiceNow feature allows you to include data from a secondary related table on a report?

Question4: What section on the notes tab, shows the history of the work documented on the record?

Question5: What module in the Service Catalog application does an Administrator access to begin creating a new item?

Question6: When selecting the Target table for an import, which tables can you select?
Choose 3 answers

Question7: How would you distinguish between a Base Class table and a Parent Class table?

Question8: When you set a policy that is applied to all data entered into the platform (UI, Import Sets, or Web Services), where does this policy run by default?

Question9: What icon do you use to change the boon and color on a Favorite?

Question10: To apply a UI Policy to all views, which field should be set to true in its definition record?

Question11: A group is stored in which table?

Question12: Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

Question13: What type of field has a drop down list, from which you can pick from pre-defined options?

Question14: What is the difference between a UI Policy and Data Policy?

Question15: How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

Question16: Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?

Question17: When importing data, what happens to imported rows, if no coalesce field is specified?

Question18: How do you make a list filter available to everyone?

Question19: On the Cl Dependency View, what enables you to trace from an infrastructure item, like a Server, to the Services that are dependent on that Server?

Question20: The baseline Service Catalog homepage contains links to which of the following components?

Question21: What is the purpose of flagging an article in a knowledge base?

Question22: What setting allows users to view a Knowledge Base article even if the are not logged in?

Question23: When managing tags, you can adjust who is able to see iL What are the visibility options?
Choose 3 answers

Question24: What import utility do you use when the field names on the import set match the name of the fields on the Target table?

Question25: You have heard about a new application released by SericeNow, You want to try it out, to-see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands-on experience with the new application?

Question26: Which technique is used to get information from a series of referenced fields from different tables?

Question27: Which one of the following is NOT a type of Visual Task Board?

Question28: An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this?
Choose 2 answers

Question29: Which of the following is used to initiate a flow?

Question30: What options can you see, when you fight click on a Cl, from the Cl dependency view map?
Choose 3 answers

Question31: While testing a Catalog Item for ordering an expensive computer, the mandatory approval is being skipped for requester Bob, Smith, but not for any of the other requesters. What could explain the issue?

Question32: Which plugin needs to be activated in order to translate the content of a catalog item to multiple languages?

Question33: What types of entities can receive task assignments, in ServiceNow?
Choose 2 answers

Question34: Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?

Question35: What framework can be used to manage the tables and Cis associated with a use case?

Question36: You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

Question37: What tool is used to import data from various data sources, and map that data into ServiceMow tables?

Question38: What is the platform name for the Group table?

Question39: A form displays information about one record at the top, for example a User, Additional records, which are associated with that User, are displayed on tabs at the bottom of the form. What are those tabs called?

Question40: Which one statement correctly describes Access Control rule evaluation?

Question41: What type of query allows you to filter list data using normal words, instead of the condition builder?

Question42: When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?

Question43: What ServiceNow feature can be triggered by events, and is used to inform users about activities or updates in ServiceNow?

Question44: You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

Question45: Where in Flow Designer can users access information about actions that are added to the flow?

Question46: What is the function of user impersonation?

Question47: Which would NOT appear in the History section of the Application Navigator?

Question48: What module enables an administrator to define destinations for imported data on any ServiceNow table?

Question49: When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

Question50: The wait time for end users is based on the round-trip between the client and the server. What activities are included in the round-trips?

Question51: One related list, which buttons are commonly used for managing the records on the list?
Choose 3 answers

Question52: What are the two aspects to LDAP Integration?

Question53: Security rules are defined to restrict the permission of users from viewing and interacting with dat a. What are these security rules called?

Question54: How is a user defined in ServiceNow?

Question55: An order for new office equipment has Men placed through the Service Catalog. How would you view the lists of requests after the orders have Men placed?

Question56: A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

Question57: What are the main components of the Form Design interface? (Choose three.)

Question58: What Is the purpose of the Fitter navigator In the Application Navigator?

Question59: As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?

Question60: What is the Import Set Table?

Question61: Groups are stored in what table?

Question62: Which framework can automatically populate values for the priority and Category field based on the Short description field value?

Question63: While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers

Question64: Create Incident, Password Reset, and Report outage: what do these services in the Service Catalog have in common?

Question65: What do you call any component that needs to be managed in order to deliver services?

Question66: Which one of the following is an accurate list of changes that are captured in an Update Set?

Question67: A User is stored in which table?

Question68: What is the language used for scriptingin ServiceNow?

Question69: What instance resource allows you to access guided tours, information about actions, and instructions an how to use inputs and outputs in your flaw?

Question70: What role enables someone to authorize a request, with no other permissions on the platform?

Question71: A manager wants to view a snapshot of month-end Sales performance data, as compared to Sales targets. In addition, the manager wants to be able to see those monthly numbers trended over time, and forecasted into the future. What capability do you suggest for this manager?

Question72: What ServiceNow tables can Administrators define as "destinations" for imported data, when using Transform Maps in the System Import Sets application?

Question73: Knowledge Base Search results can be sorted by which of the following? (Choose three.)

Question74: What is the platform name for the User table?

Question75: What is used to determine user access to knowledge bases or a knowledge article?

Question76: Where can Admins check which release is running on an ServiceNow instance?

Question77: Which feature helps to automatically allocate a critical, high priority, service request to the appropriate assignment group or team member?

Question78: A role is recorded in which table?

Question79: Your customer requires that they be able to monitor which users are performing impersonations in their instance. What would you do to meet that requirement?

Question80: An order from the Service Catalog has been placed. Two records in the Platform are created as a result. Which two records are associated with tins newly ordered item?
Choose 2 answers

Question81: What access does a user need to be able to import anicies to a knowledge base?

Question82: What are advantages of using spokes for integrations? Choose 3 answers

Question83: The baseline Service Catalog homepage contains links to which of the following components?

Question84: Data Policy can enforce mandatory data on import.

Question85: What feature do you use to specify which users are able to access a Service Catalog Item?

Question86: Which data consistency settings can be achieved using UI Policy?
Choose 3 answers

Question87: A customer requests the following data quality measures be added:
1. Incident numbers should be read-only on all lists and forms, for all users.
2. Short Description field should be mandatory, on all records, across all applications, on insert.
Which type of policy would you use to meet this requirement?

Question88: Which are valid Service Now User Authentication Methods? (Choose three.)

Question89: What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

Question90: What is the primary application used to load data into ServiceNow?

Question91: ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

Question92: Which of the following is true of Service Catalog Items in relation to the Service Catalog?

Question93: When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?

Question94: A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

Question95: When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Question96: The ServiceNow Virtual Agent provides assistance within a messaging interface. Which capability allows end users to configure virtual Agent to intercept and help resolve submitted incidents?

Question97: Configuration will not affect what others see on their forms.

Question98: What refers to an application or system that accesses a remote service or another computer system, known as a server?

Question99: What is a role in ServiceNow?

Question100: Tables may have a One to Many relationships. From the Service Catalog, what are examples of tables having a one to many relationships? (Choose three.)

Question101: Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

Question102: What is the difference between a Ul Policy and Data Policy?

Question103: database live at the Data Center.

Question104: What kind of data can Import Sets use to populate tables in ServiceNow?

Question105: A knowledge article must be which of the following states to display to a user?

Question106: What is a sys_id?

Question107: What do you click when you have made modification to your report, and your want to see the results without saving?

Question108: What action will allow you to personalize layouts of columns in a list?

Question109: What resource can you use to view details of the tables and configuration items (CIs) associated with a particular use case?

Question110: A customer wants to use a client script to validate things on a form m order to make sure the submission makes sense. What type of client script would you recommend to meet this requirement?

Question111: A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

Question112: The display sequence is controlled in a Service Catalog Item using which of the following?

Question113: The customer has asked that your change the default layout of the task list.
* Number
* Task Type
* Parent
* Short Description
* Assignment Group
* Assignment
* Updated
After navigation to the list, where would you click, to meet this requirement?

Question114: Which of the following statements is true when a new table is created by extending another table?

Question115: When would you use the following steps?
1, Homepage Admin > Pages
2. Right click on Homepage record
3. Select Unioad Portal Page

Question116: Which of the following statements describes how data is organized in a table?

Question117: A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

Question118: Which is the base table of the configuration management database hierarchy?

Question119: What is the master table that contains a record for each table in the database?

Question120: Which type of scripts nun in the browser?

Question121: What is a formatter? Select one of the following.

Question122: What is the purpose of the Event Registry?

Question123: On a form header, what icon would you click to access Template features?

Question124: A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

Question125: What table acts as a staging area for records imported from a data source?

Question126: Which tool is used for creating dependencies between configuration items in the CMDB?

Question127: What would NOT appear in the Application Navigator if "service" is typed into the filter field?

Question128: When creating a global custom table named "abc", what is the table name that is automatically assigned by the platform?

Question129: What is a way that you can mark a knowledge article for review?

Question130: Which one of these applications is available to all users?

Question131: What Service Catalog feature do you use to organize items into logical groups?

Question132: What is a characteristic of importing data into ServiceNow?

Question133: You have been asked to configure a form so an employee could a tablet and select the standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

Question134: On what part of the ServiceNow instance, would you find the option to Impersonate User?

Question135: Which SericeNow utility gives a Service Desk agent the ability to trace from a Service having an issue, to see which Cis supporing that service have active issues?

Question136: Which term refers to application menus and modules which you may want to access quickly and often?

Question137: When does the Submit button appear on a form?

Question138: On what part of the ServiceNow instance, would you find he option to impersonate User?

Question139: Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?

Question140: Tables are made up of which of the following?

Question141: Which type of tables may be extended by other tables, but do not extend another table?

Question142: What controls the publishing and retiring process for knowledge articles?

Question143: A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?

Question144: If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

Question145: When working on a form, what is the difference between Insert and Update operations?

Question146: What is the definition of a group?

Question147: After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

Question148: What is generated from the Service Catalog once a user places an order for an item or service?

Question149: UI Action can prompt that an Incident has been successfully submitted.

Question150: In what order are Access Controls evaluated?

Question151: What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?